Frequently Asked Questions

Everything you need to know about SknMaxxing serums, ingredients, and orders — answered.

About Our Products

What makes SknMaxxing serums different?
Our serums are formulated around clinically studied actives — 24K gold, collagen, hyaluronic acid, vitamin C, niacinamide, and peptide complexes — at concentrations that actually deliver results. No filler ingredients, no empty claims.

Which serum is right for me?
— 24K Gold Serum (20ml, 6 Peptides): Best for anti-aging, firming, and brightening.
— 24K Gold Serum (100ml, Collagen & HA): Best for deep hydration, radiance, and long-term anti-aging.
— Vitamin C Serum with Hyaluronic Acid: Best for brightening, dark spots, and hydration.
— Niacinamide Serum with Vitamin B3: Best for pore minimizing, oil control, and even skin tone.

Can I use multiple serums together?
Yes. We recommend applying water-based serums first (Niacinamide, Vitamin C), followed by richer formulas (24K Gold). Always follow with SPF in the morning.

Are your products suitable for sensitive skin?
Our formulas are designed to be skin-conscious and free from unnecessary irritants. However, we always recommend a patch test before full application if you have reactive skin.

Orders & Shipping

How long does shipping take?
Delivery times vary by destination. Please refer to our Shipping Policy for full details, and check your estimated delivery time at checkout.

How do I track my order?
Visit our Track Order page and enter your order number and email address to get real-time updates.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping rates and delivery times vary by destination. Full details are available on our Shipping Policy page.

Returns & Refunds

What is your return policy?
We want you to love your SknMaxxing experience. Please visit our Return Policy page for complete information on eligibility, timelines, and how to submit a claim.

My order arrived damaged. What do I do?
We're sorry to hear that. Please contact us at sknmaxxing@gmail.com as soon as possible after delivery with a photo of the damaged item and your order number. We'll make it right.

Still Have Questions?

Our team is happy to help. Reach us at sknmaxxing@gmail.com and we'll get back to you as quickly as possible during business hours.